Subaru Travel Nepal is government registered travel and trekking operator comprising of a team of experienced guides, cooks and Sherpa supports bringing a wealth of trekking experience in the Himalayas. Our endevours is to make our services the absolute best. Your satisfaction and safety is our priority.
However we have to impliment some Terms and Conditions and please read it carefully before booking you start your trip with us.
General Booking Conditions
- For Nepal, Tibet and Bhutan Tours: Provide us a photocopy of your passport and 20% of trip cost as a deposit while booking your trip with us. The deposit amount is nonrefundable.
The remaining amount can be paid upon your arrival in Kathmandu before you set out for your trek/tour. In case of Bhutan and Tibet Tours, you need to pay the balance amount 20 days prior to your departure date if you intend to fly to those countries directly. We reserve our right to cancel your trip if you could not make your payment within our stipulated time.
Risk and Liabilities
All the Nepal, China and Bhutan Tours are conducted under the strict rules and regulations of the tourism board of the respective countries. We are not liable for any changes or cancellations of the trip under unavoidable circumstances like the change in rules and regulations of Country, Government restrictions, natural disasters, political instability and cancellation of flights, delays, sickness or accident and breakdown of vehicles. Any extra cost incurred due to such circumstances shall be borne by the clients themselves. Therefore, Travel Insurance is mandatory.
Last Minute Booking
We accept last minute bookings. You can book a trip to Nepal 7 days prior to the trip departure dates. Last minute booking may not be acceptable in the cases of Bhutan or Tibet Trips.
Postponing the Trip
- A written notice should be sent to us 30 days prior to the trip departure date.
- In case of postponing of Nepal Tour, minimum USD 150 will be charged as a current trip cancellation charge and the remaining amount will be transferred for the postponed trip.
- In case of postponing of Tibet and Bhutan Tour, a trip cancellation charge will be charged as per the trending market rate of those countries. It solely depends upon the ongoing policy of our agents in Tibet and Bhutan. For now, 20% of trip costs and 50% of trip costs will be charged in case of postponing of Bhutan and Tibet Trip respectively.
Trip Cancellation (Nepal)
In case you intend to cancel your trip for any reasons, you need to write it to us 14 days prior to your trip departure date. We shall approve it as canceled only after receiving a valid written notice from the client. If the reason for your cancellation is genuine like injury or serious illness, you can postpone your trip or transfer your booking to another person who meets all the requirements for the trip. However, a fee of USD 150 per person will be charged if you postpone or transfer your trip within 15 days prior to your trip date. As per our policy, the deposit amount is non-refundable, therefore, you can utilize the amount to book a trip with us next time.
Trip Cancellation (Bhutan)
A valid written notice of cancellation should be provided 30 days prior to your trip departure date. In case you cancel your Bhutan Tour, 20% of the trip cost will be charged as a cancellation charge (even in case of postponing or transfer of a trip to another person). The remaining amount will remain secured with us as your deposit. You can utilize it to book the tour with us in future. Please note that, the amount is non-refundable.
Trip Cancellation (Tibet)
A valid written notice of cancellation should be provided 30 days prior to your trip departure date. In case you cancel your Tibet tour, 50% of the trip cost will be charged as a cancellation charge (even in case of postponing or transfer of a trip to another person). The remaining amount will remain secured with us as your deposit. You can utilize it to book the tour with us in future. Please note that, the amount is non-refundable.
Incomplete Tour
We are not liable for any refunds in cases of any incomplete tour, trek or expedition whatever the reason.
Unforeseen Circumstances
If your trip gets canceled due to any unforeseen circumstances like natural disasters, war or unfavorable climatic conditions, we will arrange another trip for you. Thus, even if your trip isn’t the one you chose, your money will not go in vain.
Price Changing
We reserve our rights to change the price under various circumstances. Though our action will be reasonably pertaining to cases of some circumstances such as the drastic change in exchange rate, inflation, government actions, and others, we are not liable to answer to anyone for our action.
Travel Insurance
We highly recommend a comprehensive travel insurance package to all our clients. The insurance must cover all the medical expense, personal accident, emergency evacuation, and trip cancellation, loss of gears and natural calamity, theft of or damage to baggage and personal effects and helicopter services in the mountains.
Flight Delay/Cancellation
Flight delays and cancellation tend to happen quite often during bad weather conditions in remote areas, particularly in the Everest region, the Annapurna region, Dolpo, Simikot and Jumla region. Therefore, it is advisable to carry some extra money to buy food and accommodations in case of delays. We will not be responsible for any of the additional expenses. Therefore, please plan accordingly.
Your Personal Belongings
We are not liable for any damage or loss of your luggage or property. They are at your own risk.
During the Tour
In case you commit any unlawful act during your tour and you are compelled to leave Nepal, we are not liable for any kind of refunds.
Warning
Our Terms and Conditions are applicable only if you book your trip with us directly. If you book your trip with us through any agents or third party, you shall be liable to their Terms and Conditions.
